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  2. THE RED CARPET STORE (Joel Resnick/Flemington NJ)

  3. 1,600cheeses 1,400varieties of hot sauce 12,000wines priced from $8 to $8,000 a bottle 6,000Christmas ornaments 50,000trims PASSION

  4. RETAIL SUPERSTARS: INSIDE THE 25 BEST INDEPENDENT STORES IN AMERICA—George Whalin JUNGLE JIM’S INTERNATIONAL MARKET, FAIRFIELD, OH: “An adventure in ‘shoppertainment,’ begins in the parking lot and goes on to 1,600 cheeses and, yes, 1,400 varieties of hot sauce—not to mention 12,000 wines priced from $8-$8,000 a bottle; all this is brought to you by 4,000 vendors. Customers come from every corner of the globe.” BRONNER’S CHRISTMAS WONDERLAND, FRANKENMUTH, MI, POP 5,000:98,000-square-foot “shop” features 6,000 Christmas ornaments, 50,000 trims, and anything else you can name pertaining to Christmas.

  5. Retail Superstars: Inside the 25 Best Independent Stores in America—by George Whalin

  6. Jim’s Mowing Canada Jim’s Mowing UK Jim’s Antennas Jim’s Bookkeeping Jim’s Building Maintenance Jim’s Carpet Cleaning Jim’s Car Cleaning Jim’s Computer Services Jim’s Dog Wash Jim’s Driving School Jim’s Fencing Jim’s Floors Jim’s Painting Jim’s Paving Jim’s Pergolas [gazebos] Jim’s Pool Care Jim’s Pressure Cleaning Jim’s Roofing Jim’s Security Doors Jim’s Trees Jim’s Window Cleaning Jim’s Windscreens Note: Download, free, Jim Penman’s book: What Will They Franchise Next? The Story of Jim’s Group

  7. Jim’s Group:Jim Penman.* 1982: Jim’s Mowing. Late 2000s: Jim’s Group. 3,200+ franchisees (Australia, NZ, Canada, UK); $100K/franchise; “world’s largest home franchise business.”$320M (2012); HQ: Mooroobark/VictoriaCleaning. Dog washing. Handyman. Fencing. Paving. Pool care. Etc. Etc.“People first.” Private. Small staff. Franchisees can leave at will/no penalty. 0 or 1 complaint per year is norm; dump bad ones quickly.*The start: getting Ph.D. cross-cultural anthropology; mowing on the sideSource: Management Today; Business Review Weekly; etc.

  8. The Magicians of Motueka (PLUS)! W.A. Coppins Ltd.* (Coppins Sea Anchors/ PSA/para sea anchors) *Textiles, 1898; thrive on “wicked problems” —e.g., U.S. Navy STLVAST (Small To Large Vehicle At Sea Transfer); custom fabric from W. Wiggins Ltd./Wellington (specialty nylon, “Dyneema,” from DSM/Netherlands)

  9. “BE THE BEST. IT’S THE ONLY MARKET THAT’S NOT CROWDED.” From: Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin

  10. Going “Social”/Location and Size Independent: SM/SX/SE/SO/SB “Today, despite the fact that we’re just a little swimmingpool company in Virginia, we have the most trafficked swimming pool website in the world. Five years ago, if you’d asked me and my business partners what we do, the answer would have been simple, ‘We build in-ground fiberglass swimming pools.’ Now we say,‘We are the best teachers … in the world … on the subject of fiberglass swimming pools, and we also happen to build them.’” —Jay Baer, Youtility: Why Smart Marketing Is About Help, Not Hype

  11. -1/+1

  12. S&P 500 +1/-1* *Every …2weeks! Source: Richard Foster (via Rita McGrath/HBR/12.26.13

  13. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious …Source: Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  14. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very largeone and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  15. “Mr. Foster and his McKinsey colleagues collected detailed performance data stretching back 40 years for 1,000 U.S. companies.They found thatNONEofthe long-term survivors managed to outperform the market. Worse, the longer companies had been in the database, the worse they did.”—Financial Times

  16. MITTELSTAND* ** *“agile creatures darting between the legs of the multinational monsters”(Bloomberg Businessweek, 10.10) **E.g. Goldmann Produktion

  17. I loveMiddle-sized Niche- Micro-niche Dominators! “Own” a niche through Excellence!

  18. #1 Failing

  19. “If I had to pick one failing of CEOs, it’s that … —Co-founder of one of the largest investment services firms in the USA/world

  20. “If I had to pick one failing of CEOs, it’s that …they don’t read enough.”

  21. “In my whole life, I have known no wise people (over a broad subject matter area) who didn’t read all the time — none. Zero. You’d be amazed at how much Warren [Buffett] reads — and how much I read.” —Charlie Munger (Berkshire Hathaway)

  22. LONG Tom Peters’ Re-ImagineEXCELLENCE! MASTERY Total Real Estate Training/Annual Education Conference Sydney/15-16 July 2014 Slides at (Also see our 23-part Master Compendium at


  24. Hilton’s Law …

  25. CONRADHILTON, at a gala celebrating his career, was called to the podium and asked,“What were the most important lessons you learned in your long and distinguished career?”His answer …

  26. “Remember to tuck the shower curtain inside the bathtub.”


  28. “Amateurs talk about strategy. Professionals talk about logistics.”* —General Omar Bradley *Also see: Roger Knight, Britain Against Napoleon: The Organization of Victory 1793-1815


  30. “In real life, strategy is actually very straightforward. Pick a general direction …andimplementlikehell.”—Jack Welch

  31. “EXECUTION IS THEJOBOF THE BUSINESS LEADER.”—Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

  32. “Execution isaSYSTEMATIC PROCESSof rigorously discussing hows and whats, tenaciously following through, and ensuring accountability.”—Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done




  36. 1,000,000

  37. “Train Passengers Too Distracted By Phones to Notice Gunman”—Headline, HuffingtonPost, 1009.13

  38. GeneticsRoboticsInformaticsNanotechnology

  39. 1/721: “The greatest shortcoming of the human race is our inability to understand the exponential function.” —Albert A. Bartlett

  40. 1,000,000

  41. China/Foxconn: 1,000,000robots/next 3 years Source: Race AGAINST the Machine, Erik Brynjolfsson and Andrew McAfee

  42. “Automation has become so sophisticated that on a typical passenger flight, a human pilot holds the controls for a grand total of …3minutes. [Pilots] have become, it’s not much of an exaggeration to say, computer operators.” Source: Nicholas Carr, “The Great Forgetting,” The Atlantic, 11.13

  43. “Meet Your Next Surgeon: Dr. Robot” Source: Feature/Fortune/15 JAN 2013/on Intuitive Surgical’s da Vinci/multiple bypass heart-surgery robot

  44. Robot Wars!“The combination of new market rules and new technology was turning the stock market into, in effect,awarof robots.”—Michael Lewis, “Goldman’s Geek Tragedy,” Vanity Fair, 09.13

  45. “Human level capability has not turned out to be a special stopping point from an engineering perspective. ….” Source: Illah Reza Nourbakhsh, Professor of Robotics, Carnegie Mellon, Robot Futures

  46. “Steve, you’re costing me a hundred nanoseconds. [$100B/Millisecond] Can you at least cross it diagonally?” Source: Michael Lewis, Flash Boys (Dan Spivey, Spread Network, $300M, 3 milliseconds, 15-12, Chicago-NJ)

  47. “Just like other members of the board, the algorithm gets to vote on whether the firm makes an investment in a specific company or not. The program will be the sixth member of DKV's board.” Source: Business Insider, 13 May 2014: “A Hong Kong VC fund has just appointed an algorithm to its board.”

  48. “Flash forward to dystopia. You work in a chic cubicle, sucking chicken-flavor sustenance from a tube. You’re furiously maneuvering with a joystick … Your boss stops by and gives you a look. ‘We need to talk about your loyalty to this company.’The organization you work for has deduced that you are considering quitting. It predicts your plans and intentions, possibly before you have even conceived them.”—Eric Siegel, Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die (based on a real case, an HP “Flight risk” PA model developed by HR, with astronomical savings potential)

  49. “The root of our problem is not that we’re in a Great Recession or a Great Stagnation, but rather that we are in the early throes of a Great Restructuring. Our technologies are racing ahead, but our skills and organizations are lagging behind.” Source: Race AGAINST the Machine, Erik Brynjolfsson and Andrew McAfee

  50. Circa 3013: And YOUTH Shall Lead Us …60 IS THE NEW 40!70 IS THE NEW 50!And/Or …35 IS THE NEW 65?**Pace of obsolescence STAGGERING/ACCELERATING